Frequently Asked Questions

St Teresa’s Hospice is a registered charity (no: 518394) providing palliative and end of life care and support to residents of South Durham & North Yorkshire, and their carers. Our aim is to provide the best possible care to those who need it.

The focus of our work is entirely on enhancing the quality of life and helping people to live with their illness, as comfortably as possible. Our highly skilled palliative care team enables us to provide a rapid response, round-the-clock service.

Who do you help?

St Teresa’s Hospice helps anyone with a life-limiting illness which is no longer responding to curative treatment; our aim is to help people to live with their illness and provide support to their carers. We also help to support families of those with life-limiting illnesses.

Do you charge patients or carers?

Our core services are free of charge. In addition, we can provide outpatient sessions in acupuncture, massage therapy and bookable respite beds, over and above someone’s free course of treatment.

Where do your funds come from?

St Teresa’s Hospice is a charity, and it costs around £3m a year to run our services. Our core services are free of charge to our patients. The majority of our funds come from our fantastic local community, through fundraising events, legacy giving and through our retail shops. Some of our income comes from contracts we have with NHS/other providers.

 

How do I get a referral?

Patients are usually referred to our services by their GP or District Nurse, or Clinical Specialist Nurse (e.g. Macmillan). Patients and their families can also self-refer by contacting us either by phone on 01325 254321 or by email at [email protected].

What services do you offer?

Patients are usually referred to our services by their GP or District Nurse, or Clinical Specialist Nurse (e.g. Macmillan). Patients and their families can also self-refer by contacting us either by phone on 01325 254321 or by email at [email protected].

Things at the moment are different due to Covid-19, however we are continuing as many services as we safely can. These include:

Hospice at Home

High-quality care and support to patients and their carers in the comfort of their own homes. We work alongside other community teams to provide basic nursing care and emotional support

Rapid Response Team

We offer urgent care at short notice (response within 1 hr) for people living with any terminal illness. Available any time, any day of the week to give hands-on care so people can remain in their homes rather than go into hospital.

In Patient Unit

At St Teresa’s Hospice we provide In Patient Care in our Nurse-led Unit. This has individual en-suite bedrooms. Your own GP is responsible for monitoring your medical needs while you are in the Hospice. In addition, advice may be sought from the specialist palliative care team. If you live outside the Darlington area, a local GP practice will be asked to oversee your care, during your stay.

Family Support and Bereavement

This team consists of specialist social workers, counsellors and support workers. The team helps anyone with a life-limiting illness, their family, friends and carers, including children and young people. Support is given individually or to the whole family. We are here to support you by offering practical advice, information or someone to talk to, working within the Hospice and alongside other organisations in the community.

Complementary Therapies

Complementary Therapies are given alongside conventional treatments for cancer and other conditions. They are beneficial for pain relief, and for promoting relaxation and well-being which is particularly important. The main criteria for the choice of therapy is simply what you feel comfortable with. Our therapists are fully-trained, qualified and are members of recognised professional governing bodies.

Lymphoedema Clinic

Lymphoedema is a disease which causes fluid to collect in the body’s tissues. It can affect anyone at any time and there is no cure. With the right treatment and advice it is controllable and can be managed with patient compliance to maximise quality of life. The Clinic offers patients support and information on how best to live with the disease, be it primary (determined from birth) or secondary (impaired lymphatic system as a result of surgery, radiotherapy, infection, severe injury, burns or trauma).

The Hospice provides purpose-built treatment rooms and telephone support to make the clinic possible.

For any other enquiries, please contact the main phone at the Hospice on 01325 254 321.